English

Abstract

Information systems are seen as strategic tools for managing smart cities. However, the implementation bottlenecks and essential opportunity variables are unknown. The main goal of this paper is to present the challenges and success factors mapped in the literature and the main government information systems in the field of smart cities. The methodological procedures comprises a systematic mapping study of the literature and the application of a survey with stakeholders interested in the subject in order to evaluate the results of the systematic mapping from the Brazilian perspective. As findings, 20 government information systems were identified in the literature. The results highlighted geographic expansion as the main challenge, and the main success factor was data availability. According to the research participants, in the Brazilian context, the biggest challenge was public/social policies and the main success factor was governance. The potential implications highlight the advancement of research in information systems to support the management of smart cities and the assistance to researchers, public managers and information technology professionals to anticipate risks and opportunities in the implementation of information systems for smart cities.