New challenges in distance learning: programming and use of Chatbots

Abstract

The technological evolution has contributed significantly to relevant changes in almost all dimensions of our
society, namely in education and, consequently, Distance Learning (EaD). Such changes require significant transformations, particularly in the teaching-learning process, and in order to respond to the inability of Virtual Tutors to respond fully to all requests for support from the students and therefore, there is an enormous need to strengthen technologies in order to minimize this problem. This article aims to understand the new challenges of Distance Education (EaD) in online higher education, namely the programming and use of Chatbots, as well as the reasons and causes for its operation. The methodology used was based on the deductive method, resulting from the bibliographic and documentary research process. As a result, the specialized literature has highlighted the enormous advantage of the use of Chatbots (virtual assistants) in Higher Education in online education, due to the enormous benefits to the direct participants of the teaching-apprentice process, that is: The institution, the students.