Digital Exclusion and coping strategies

a systematic review

Abstract

This article presents the findings of a Systematic Literature Review that aimed to analyze definitions of "digital exclusion" in a sample of academic productions related to Emergency Remote Teaching and strategies to address it during that period, considering that the term is recurrent in the literature but poorly conceptualized. Content analysis was conducted using a priori categories in twenty articles published in journals between the years 2020 and 2022. The findings indicate that "digital exclusion" is defined in only three studies and is seen as a result of other forms of exclusion and inequalities. The strategies to combat digital exclusion would have only mitigated the consequences of that period, such as the use of printed materials, broadcasting lessons on open TV, donating digital devices, providing free internet access, and offering spaces for computer and internet use. The analyzed studies suggest that effectively overcoming digital exclusion requires continuous and long-term efforts.